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Q.Does StonesHUB ship to residences? How does that work?
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A.Yes. A residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labour to accept goods on delivery. Please check weight of goods before they are delivered so you are properly prepared. Consult the FAQs by category for the details on your product of interest, or call a StonesHUB sales representative for more information. |
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Q.When ordering containers, can I mix-and-match on colors and styles of material? |
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A. For certain product lines, yes. Consult the FAQs by category for the details on your product of interest, or call a StonesHUB sales rep for more information
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Q.I need a smaller amount of product than the minimum order. Where do I go from here?
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A. Please consult our sales rep .
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Q.Does StonesHUB install products or refer customers to installers?
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A.StonesHUB is not an installer, nor does StonesHUB refer or advocate any specific installation firms or individual installers. Consult your local Yellow pages for professionals in your area.
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Q.Do you offer any discounts to tradespeople?
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A. The prices we show on our website are our best prices up front. If you can meet our minimum purchase requirements, we will sell to you regardless of whether you are in business or a private home owner.
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Q.May I see the product on the pallet before I buy?
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A. We are unable to show you the product at the warehouse. The warehouses we use are privately owned facilities and all products are in factory-sealed crates. We suggest ordering a sample and reviewing the graphics on the website.
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Q.How do I obtain samples?
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A.For samples we only charge for the courier cost of the samples which can be ordered Fedex ground or Fedex Expedited. The rate will be calculated based on your address and the number of samples you order. Samples can be ordered online or over the phone. Payment can be made by MasterCard or Visa. |
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Q.Can you give me an exact arrival time for my order?
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A. Unfortunately, we cannot offer guarantees on container shipment timelines. At this time, most containers take 8-10 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control. For example, security measures undertaken by U.S. Customs and Border Protection could possibly delay shipment. |
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Q.How much should I allow for breakage/damage?
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A.It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order. |
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